Delivery Information

It is important that your gift hamper reaches its destination in the best possible condition during the hotter months in Australia. All individual hampers are delivered using an express service, which in the majority of cases will be delivered to metropolitan areas of capital cities the next business day.

For multiple orders of four (4) or more to the same address, please contact us to discuss the most cost efficient delivery method.

 

AUSTRALIA WIDE - SYDNEY, MELBOURNE, CANBERRA, PERTH, ADELAIDE, CAIRNS, DARWIN, HOBART

Monday-Friday if you order before 1 pm EST

Metro Areas $12* per hamper usually next business day with Startrack Premium Service
*For a multiple hampers to the same address, please ph 1300 085 949 for price and delivery time.

Outer Metropolitan Areas, some Regional Towns and Rural Areas usually 1-2 business days with Startrack Premium Service

*For a multiple hampers to the same address, please ph 1300 085 949 for price and delivery time.

 

BRISBANE CBD & SUBURBS

Monday-Friday if you order by 9:00am EST
Express Delivery with Couriers Please CBD & Inner Brisbane Suburbs $12* usually same day

Monday-Friday if you order before 1pm EST

Express Delivery with Couriers Please CBD & Inner Brisbane Suburbs $12* usually next business day
* For Guaranteed Express Door to Door Services & Brisbane outer suburbs please Ph (07) 3374 2095 to enquire.
* Up to 4 hampers to the same address for a Delivery fee of $12, please allow an extra day for delivery.

 

BRISBANE OUTER AREAS, IPSWICH, TOOWOOMBA, GOLD COAST & SUNSHINE COAST

Monday-Friday if you order before 1pm EST

Express Delivery with Couriers Please or Startrack $12* usually next business day

* Up to 4 hampers to the same address - Delivery fee $12, please allow 1 extra day for delivery.

 

OUR TERMS - IN SHORT

(these are not our full terms - for full terms & conditions read below this table)

  1. Order before the cut off times which are stated above, for next day delivery service
  2. Hamper Me DOES NOT DELIVER ON WEEKENDS or PUBLIC HOLIDAYS.
  3. Our delivery service works business day to business day. (Orders received on Friday before the cut off time are dispatched Friday for scheduled delivery Monday. Orders received on the weekend are dispatched on Monday for scheduled delivery on Tuesday). All orders are dispatched by courier on an overnight express service for delivery between 9am-5.30pm next business day.
  4. If your recipient lives outside of a built up area or main town, delivery may take longer & the cost may be different to the prices quoted above. Your parcel may only be delivered to the nearest Post Office in rural and remote locations, there is not a 'to the door' service for every address in Australia.
  5. Hamper Me is not responsible for the delivery of your gift once it leaves our premises.
  6. AUTHORITY TO LEAVE means you are giving permission for the parcel to be left at the premises if no one is home to accept it.  Please consider if the address is safe to do this. Please be aware that if you have NOT given Authority to Leave and the receiver is NOT at home a calling card will be left for them to collect from the local Post Office or Depot.  Hamper Me may override the Authority to Leave clause of the order when delivery to an apartment or unit address is not considered to be safe.
  7. Hamper Me is an Australian based gift service and does not deliver outside of Australia.
  8. All orders placed are subject to our full terms & conditions of service stated below.

 

***FULL DELIVERY TERMS & CONDITIONS***

PLEASE READ CAREFULLY!!!

ALL ORDERS PLACED ARE SUBJECT TO THE FOLLOWING TERMS & CONDITIONS

  • Any reference to "next business day delivery service" and "same business day delivery service" applies to CBD & Metropolitan areas throughout Australia, from Monday-Friday, to orders received which meet our deadlines above, and is exempt during public holidays, weekends & our peak season such as Christmas as deliveries take longer at this time of year.
  • If you are sending your gift to anywhere outside of a Metropolitan area, and the town is not in a built up area your gift may take longer to arrive (anywhere up to 3-4 business days & sometimes more during peak times).
  • All gifts must be signed for by someone at the receiving end. If you are unsure someone will be home an authority to leave sticker can be attached to your gift, and your gift left unattended at the recipient's address. If you do not wish to have your gift left unattended, please use an alternate day time address where a recipient will be able to sign for the gift. Please be aware that if you have NOT given Authority to Leave and the receiver is NOT at home a calling card will be left for them to collect from the local Post Office or Depot.  Hamper Me may override the Authority to Leave clause of the order when delivery to an apartment or unit address is not considered to be safe. Re-delivery is only available upon request and further fees are applicable.
  • Hamper Me is not responsible for making arrangements for your recipient to be home at time of delivery, and even though we request contact phone numbers for the recipient, the courier, or Hamper Me will not phone the recipient to pre-arrange an agreed delivery time.
  • Please ensure all address details are correct & the recipients' landline and or mobile phone number is supplied. Incorrectly addressed items which require re-direction will incur a further fee. Any gift which is required to be stopped in transit and returned to Hamper Me for any reason will incur further delivery & admin fees.
  • Hamper Me advises although we use highly reputable carriers to deliver our products, from time to time delays are experienced for reasons which are totally out of our control. We cannot 100% guarantee any delivery according to the quoted delivery schedule, and cannot be responsible for unforeseen circumstances, such as weather and traffic conditions, theft or damage, or delays by our courier contractors. Sometimes gifts may be delayed and delivered later than pre-determined time. Failure to deliver on time is not a valid reason for refund or for cancelation of an order.
  • Disclaimer: The information contained on the website is provided by Hamper Me in good faith. To the best of our knowledge, the information is accurate and current. All items advertised on the Hamper Me website are in stock unless otherwise stated. Hamper Me only use quality products. We reserve the right to substitute products that may be unavailable or out of stock, but guarantees the replacement item will be equal to or greater value than the original item.  Any reference to "same day delivery" and "next business day delivery" applies only to orders received which meet our deadlines outlined above.

 

ABOUT OUR AUSTRALIA WIDE NEXT BUSINESS DAY DELIVERY

Hamper Me delivers gifts Australia Wide through the services of Startrack. All gifts ordered for this delivery service are safely packaged into a cardboard outer and delivered by Startrack courier drivers who are contracted for their service. Days we deliver for this service are Monday-Friday during business hours only. No weekend deliveries are available for this service. Our delivery service works business day to business day. Orders received on the weekend are dispatched on the following Monday. All orders are dispatched from Brisbane by courier overnight to Metropolitan areas throughout Australia. For deliveries to Regional & Remote areas please allow up to 3 to 4 business days extra.
 

 

SAME DAY DELIVERY - BRISBANE

 

Hamper Me does offer same day delivery in Brisbane only. Restrictions do apply. Please phone us on 07 3374 2095 to enquire regarding delivery schedules. This service does not include Gold or Sunshine Coasts, Toowoomba and excludes some limited service areas in Brisbane. Hamper Me cannot 100% guarantee same day service, unless booking with a premium delivery courier, and will not be held liable if delivery takes more than one working day.

 

DAYS WE DELIVER

Monday - Friday 9.00am - 5.30pm - Australia Wide

 

SPECIFIC DELIVERY DATES

Specific dates that you would like the gift to be delivered can mostly be accommodated, however please choose appropriate freight option and delivery. We try to deliver your gift on the day you request however sometimes things happen that are beyond our control. We rely on our couriers to provide prompt delivery however in some circumstances delays may occur. Failure to delivery on a preferred delivery date is not a valid reason for refund or cancelation of an order.

 

BULK ORDERS

All bulk orders for corporate or private individuals are required to contact Hamper Me by phone on 1300 085 949 or email to and ask for a quote on delivery fees. Order quantities of 10+ require a production time of at least 5 working days. All bulk orders require a deposit on confirmation of order.
 

WEEKENDS & PUBLIC HOLIDAYS

Sorry, there is no weekend or Public Holiday delivery anywhere in Australia.

 

INTERNATIONAL DELIVERIES

At this time Hamper Me can deliver gift hampers to New Zealand - please contact us to confirm pricing.

 

DELIVERY CONCERNS

Should you be concerned that your gift has not arrived at the scheduled delivery time, please contact us & we will make every effort to track your gift. Once a gift leaves our office it is in the hands of reputable national couriers, and sometimes delays in delivery occur. Hamper Me advises although we use highly reputable carriers to deliver our products, from time to time delays are experienced for reasons which are totally out of our control. We cannot guarantee unforeseen circumstances, such as weather and traffic conditions, theft or damage. Sometimes your gift may be delayed and delivered later than pre-determined time. These circumstances are out of our control and we do not accept responsibility for these unforeseen circumstances and failure to deliver on time is not a valid reason for refund of delivery or for cancelation of an order.

 

Hamper Me does not take responsibility for Hampers left at addresses where the customer has given "Authority to Leave" the parcel at the address. Couriers are to leave the parcel only if they consider it is safe to do so.  Hamper Me recommends that you do not give "Authority to Leave" on hampers being delivered to units, townhouses or apartment blocks with shared entrances.

 

RETURNS OR REFUNDS & REFUND DISCLAIMER:

Hamper Me is more than happy to cancel any order placed and issue a full refund with 48 hours notice prior to delivery.

  • Refunds or cancelations of orders are at the owner's discretion and you must have a valid reason - Hamper Me will not refund if you simply change your mind about your purchase.
  • In the unlikely event that you feel we have not provided a service, or that you feel that there are discrepancies in your order in any way, we will investigate the circumstance and a refund may be issued duly.
  • Hamper Me advises although we use highly reputable carriers to deliver our products, from time to time delays are experienced for reasons which are totally out of our control. We cannot guarantee unforeseen circumstances, such as weather and traffic conditions, delays by our couriers, theft or damage. Sometimes your gift may be delayed and delivered later than pre-determined time. These circumstances are out of our control and failure to deliver on time is not a valid reason for refund of delivery or for cancelation of an order.
  • Hamper Me will not replace or refund if your hamper disappears or is stolen from the delivery address where you have given "Authority to Leave" on the order.
  • Hamper Me advises that we will not honor our refund policy and issue any refunds under any circumstance if more than 30 days have lapsed since the date the order was placed.
  • Hamper Me does our utmost to prevent breakage in transit by safely wrapping glass items in bubble wrap where possible and ensuring goods are safely packaged within each carton. Should your gift be damaged in transit please notify us and return your gift to Hamper Me immediately for inspection. Your gift may be covered by insurance and may be replaced at no cost.

 

CONTACT US

Phone/Fax: 07 3374 2095
Email: enquiries@hamperme.com.au
 

 

OFFICE HOURS

MONDAY - FRIDAY: 9.00am-5.00pm
SUNDAY - SATURDAY: Closed
PUBLIC HOLIDAYS : Closed